Terms of Service

1. Agreement and Business Identity

These Terms of Service govern trash bin cleaning provided by Keep Clean ATX LLC, doing business as Keep Bin Clean. Keep Bin Clean is a registered trade name of Keep Clean ATX LLC. When these Terms say "we", "us" or "our", they mean Keep Clean ATX LLC, doing business as Keep Bin Clean.

By booking a service, enrolling in a recurring plan, or accepting these Terms at checkout, you agree to them. If you do not agree, do not book.

We serve residential customers in Pflugerville, Round Rock, Hutto, Manor and Georgetown, Texas, and surrounding areas.

2. Services Provided

We provide mobile residential trash bin cleaning at your curb. A cleaning consists of hot-water pressure washing at temperatures up to 250°F, an EPA-registered disinfectant applied to precleaned bin surfaces according to its label directions, and an odor-control treatment, inside and out.

We offer one one-time service and three recurring plans: Monthly, Every 2 Months and Quarterly. Service is by appointment and normally takes place after your collection day, so the bin is empty when we arrive.

3. Residential Versus Commercial Terms

These Terms govern residential service. Commercial, HOA and property-wide arrangements are governed by the written quote issued for that property, which may set different pricing, payment terms and invoicing. Where a quote and these Terms differ, the quote controls for that account.

Residential accounts are not invoiced for manual payment. See Section 9.

4. Pricing and Additional Bins

All base prices cover one bin.

The One-Time service is a single visit. It has no recurring commitment, no initial term, and no follow-up visit is scheduled automatically.

5. Launch Pricing

The prices above are our current launch prices. If you enroll in a recurring plan at a launch price, that enrolled price applies to your plan for the whole of your initial 12-month term.

Any later change to our prices applies to new enrollments and is published together with an updated version of these Terms. It does not change the price of a plan already enrolled during its initial term. The Early Cancellation Adjustment in Section 13 is calculated from the prices in effect when you enrolled.

6. Recurring-Plan Commitment

Recurring plans include an initial 12-month commitment. The recurring per-visit prices are discounted against the One-Time price in exchange for that commitment.

The initial term begins on your enrollment date, meaning the date you accept these Terms and select a recurring plan at checkout.

7. Scheduling and Route Availability

Service is by appointment and depends on route availability for your address. Enter your address during booking to confirm availability for your route.

We normally service after your collection day so the bin is empty. We do not guarantee a specific time of day.

If we cannot reach your address on a scheduled run, the visit is not performed and you are not charged for it.

8. Frequency Disclosure

Monthly service generally follows a 4-week cycle, Every 2 Months an 8-week cycle, and Quarterly a 12-week cycle. These plan names describe approximate service frequency, not specific calendar-month dates or an exact yearly visit count.

Visits are scheduled by appointment on our route cycle, so the interval between two visits can shift. We do not guarantee a fixed number of visits during the initial term.

9. Payment Timing

Payment is charged after each completed service. You are not charged in advance. You are not charged because a calendar date arrives. You are not charged for a visit that was not performed.

Each plan is charged after its own completed visit at its own frequency. Every 2 Months and Quarterly plans are not charged monthly.

A receipt is sent after each charge. Accepted payment methods are credit card and debit card. We do not accept cash or check and we do not send residential invoices for manual payment. An account whose payment method cannot be charged may have service suspended.

10. Card-on-File Authorization

When you select a recurring plan you authorize Keep Clean ATX LLC, doing business as Keep Bin Clean to charge the payment method on file:

• after each completed service;
• for the price of the plan you selected;
• for the additional bins you authorized; and
• for an Early Cancellation Adjustment calculated as described in Section 13, when one applies.

This authorization does not extend to anything else. We do not charge your card for services that were not performed, for collection costs, for attorney fees, for late fees, or for any amount not described in these Terms.

You may withdraw this authorization by cancelling, as described in Section 12. Withdrawing it does not remove an Early Cancellation Adjustment already owed for services that were completed.

11. Temporary Card Authorization

When you book online, a temporary authorization of $1.00 is placed on your card to verify it. This is a card verification hold, not the price of the service.

Our booking system states that the $1.00 authorization is released and refunded within 7 days. How quickly it clears from your statement after release depends on your bank.

12. Cancellation Policy

You may stop future visits at any time. How to do it is in Section 26.

If you cancel during the initial 12-month term of a recurring plan, an Early Cancellation Adjustment applies as described in Section 13. If you cancel a One-Time service, or cancel a recurring plan after the initial term, no adjustment applies.

We ask for at least 48 hours notice before your next scheduled visit so we can re-route. This is an operational request. There is no fee for giving less notice.

13. Early Cancellation Adjustment

Recurring prices are discounted against the One-Time price because you committed to an initial term. If you end that commitment early, we recover only the discount you already received on services we actually completed. That amount is the Early Cancellation Adjustment.

It is not a penalty, not a cancellation fee, not a remaining contract balance, not a charge for future visits, and not a deposit.

What happens when you cancel during the initial term

• Future visits are cancelled.
• You are not charged for future visits that were not performed.
• You are not automatically charged for the remainder of the year.
• Only services that were actually completed are reviewed.
• Those completed services are recalculated at the One-Time price that was in effect when you enrolled.
• You pay only the difference between what you already paid on the plan and the One-Time equivalent of those same completed services.
• You receive a receipt showing the calculation.
• The payment method on file may be charged for the adjustment only because you expressly accepted that authorization at checkout.

Difference per completed visit, first bin

• Monthly: $50 − $20 = $30 per completed visit.
• Every 2 Months: $50 − $30 = $20 per completed visit.
• Quarterly: $50 − $40 = $10 per completed visit.
• Each additional bin: $10 − $5 = $5 per additional bin on each completed visit.

Worked examples

In every example the charge for future visits is $0, because we never charge for a service we did not perform.

14. Pausing Service

During the initial 12-month term, pausing service is treated as cancellation of the current plan. The Early Cancellation Adjustment in Section 13 applies, limited to completed services. Future visits are not charged.

Restarting later means enrolling in a new plan, which requires new consent and begins its own initial 12-month term.

15. Changing Frequency

During the initial 12-month term, changing frequency is treated as cancellation of the current plan. The Early Cancellation Adjustment in Section 13 applies, limited to completed services. Future visits are not charged.

Choosing a different frequency creates a new plan. The new plan requires new consent and starts its own initial 12-month term at the price in effect on that date.

16. Policy After the Initial Term

After the first 12 months:

• Service continues at the frequency you selected until you cancel it.
• No new minimum commitment begins automatically.
• You are still charged after each completed service.
• No Early Cancellation Adjustment applies.
• You are not charged for services that were not performed.

17. Rescheduling and Severe Weather

We may reschedule a visit for severe weather, freezing conditions, water restrictions, road closures or route access problems. A rescheduled visit is not a completed visit and is not charged until it is performed.

You may ask us to reschedule a visit. We will fit it into the next available run on your route. There is no rescheduling fee.

18. Customer Responsibilities

• Leave the bins empty and at the curb on your service day, accessible from the street.
• Make sure the bins do not contain hazardous materials. See Section 20.
• Give us an accurate service address and contact details.
• Keep a valid payment method on file so completed services can be charged.
• Tell us about gates, dogs, parking restrictions or anything else that affects access.

19. Bins That Cannot Be Serviced

We may skip a bin that is still full, blocked, locked, not at the curb, frozen shut, or physically unsafe to handle. We may also skip a bin that is cracked or structurally compromised, because cleaning it risks breaking it further.

A skipped bin is not a completed service and is not charged. If every bin at an address is skipped, the visit is not charged at all.

20. Hazardous Waste, Medical Waste and Sharps

We do not clean bins containing hazardous waste, medical waste, sharps, needles, chemicals, solvents, paint, fuel, animal waste in bulk, or anything that cannot be safely handled by hand.

A bin found to contain such material is skipped. Because it is not a completed service, it is not charged.

21. Property-Damage Reporting

If you believe our service caused damage to your property, tell us within 48 hours at support@keepbinclean.com or (737) 230-6336, with photographs if you have them. Prompt reporting lets us look at the site before conditions change.

We are not responsible for damage to bins that were already cracked, brittle, sun-damaged or structurally compromised before service.

22. Wastewater

We manage wash water responsibly and follow applicable disposal requirements.

23. Result Limitations

Cleaning removes food residue and buildup from the bin. Results vary with the condition of the bin, what has been put in it, how it was bagged, how long material has been sitting, and the weather.

Permanent staining, scratches, warping, sun damage and odour absorbed into worn plastic may remain after cleaning. We do not promise that a bin will look new, that odour will not return, or that pests will not return. How quickly residue rebuilds depends on how the bin is used between visits.

24. Limitation of Liability

To the extent permitted by law, our total liability for any claim arising from a service is limited to the amount you paid for the specific service that gave rise to the claim.

Nothing in these Terms waives any right you have under the Texas Deceptive Trade Practices-Consumer Protection Act, which cannot be waived.

25. Governing Law

These Terms are governed by the laws of the State of Texas. Disputes are subject to the courts of Travis County or Williamson County, Texas.

26. How to Cancel and Contact Us

To cancel a plan or a scheduled visit, or to ask anything about these Terms:

• Email: support@keepbinclean.com
• Call or text: (737) 230-6336

Customer support is available Monday to Friday, 9 AM to 5 PM. We ask for at least 48 hours notice before your next scheduled visit, as an operational request with no fee attached.

You may be able to cancel or reschedule an individual scheduled appointment through the customer hub in our booking system. To cancel a recurring plan, please use email, call or text so we can confirm it in writing and send you any adjustment calculation.

27. Electronic Acceptance

You accept these Terms electronically by ticking the acceptance box at checkout. That box is not ticked for you and must be ticked deliberately. You can open and read these Terms from the checkout before accepting, and this page can be printed or saved at any time.

Clicking a "Book Now" button by itself is not acceptance of these Terms. Acceptance is the tick box.

Your acceptance record is intended to include the date and time, the plan selected, the number of bins, and the Terms Version below. If you would like a copy of your acceptance record, email support@keepbinclean.com and we will send you what we hold.

28. Terms Version